Servicing a Market POS

1.1 Micro Market – The Basics

While servicing a Micro Market POS is very similar to servicing a vending POS, there are a few key differences:  

  1. Like Cold Food POS the Market POS can be serviced using an external scanner to count and add product to the POS.
  2. “Area” page gives you a quick view of which areas of the Market need to be serviced and inventoried that day.
  3. The “Area” page provides a summary of the total number of Add’s applied to each area for that service.

The market service screen is displayed when the POS is selected from the POS list.  At the top of the page, the checkboxes indicate the service tasks to be performed on the market.  In the example below, the market is scheduled for service, collect and inventory.  To change a service type, tap on the designated checkbox to toggle the feature on or off.  For example, tap on the green collect to remove the scheduled collect.

NOTE:  When the user enters the POS screen, the app contacts VendMAX and obtains the current market inventory.  This value is displayed as beginning inventory.  When mobile is off-line, the beginning inventory is blank.  When products are designated for prekit, the Adds are automatically populated based on service order quantities.  When market products are not designated for prekit, Adds are calculated using the similar logic as a vending POS (Par – Beg Inventory + Rounding Rules).   When the user exits the market POS, a completed market service will be uploaded to the Vending Management Software based on the upload configuration settings defined by the user.    For VendMAX users,  the settings are found under Global Settings.

Point of Sale

This screen activates the market service and contains the list of tasks to be performed. (Service, collect, inventory, etc.).

Enter the bag number, recycler refill, refund and change refill values.

The barcode icon in the bag number field can be used to activate the camera and scan the bag barcode.

Start the service of the Market by tapping on the areas icon, to view the market areas and see which areas are scheduled to be serviced and/or inventoried.   When viewing products within each area, the products are listed in planogram sequence taking the guess-work out of knowing product placement. Prekitted quantities are automatically displayed in the Adds column, streamlining the driver process.  The EYOYO scanner or the device’s camera enables the driver to quickly scan and record spoils, adds, removals and inventories.

1.1.1 Area Page


The ADD & INVentory icons are automatically populated to alert the driver on what needs to be done. 

Green signifies the activity needs to be performed. (scheduled)

Gray means the action is completed.  

Tap the area to view the list of products in the area and edit the values for beginning inventory, adds, removed, spoils and refunds.

Beginning Inventory is the number of units in the POS before adds, spoils and removed are entered.

Once the area is serviced, the summary section on the area page is updated with total Adds, Removes and Spoils. 

The AREA % Fill is color coded to highlight areas which are below threshold limits:

Green– 75% – 100+% filled

Yellow – 74-51% filled

Red – 50% or less filled

Product Details

Text Box: The ADD & INVentory icons are automatically populated to alert the driver on what needs to be done.  

Green signifies the activity needs to be performed. (scheduled) 

Gray means the action is completed.   

Tap the area to view the list of products in the area and edit the values for beginning inventory, adds, removed, spoils and refunds.

Beginning Inventory is the number of units in the POS before adds, spoils and removed are entered.

The service should be completed by entering the product fields in order, from left to right.  (Enter beginning inventory first, then take out removes and spoils).

Remove, Spoil and Refund quantities are deducted from the Beginning Inventory and cannot exceed the Beginning Inventory value.

Beginning Inv – Inventory count when market is opened.

Removed – Number of units removed from POS, and product is still sellable.

Spoiled – Number of units removed from POS, and product is spoiled/damaged.

Refund –  Number of units returned/refunded to customer or patron. 

Par – The par value for the product.

Area – location within the market.

Row/col – location within an area as defined by the market planogram.


Add New Products

When adding new products which are not part of planogram, the product will be added to the “Non-planogram products” area of the market.

Tap the green plus sign on the product page to add new products which are not in the POS.   Only products marked as “Micro Market” in VendMAX are displayed and can be added to the Market POS.    

Quickly find the product by tapping on the search glass and typing in the product description or using the Eyoyo scanner and scanning the product barcode.  Scanner status is shown under Products title (scanner connected or disconnected)


When using the green plus button, you will be notified of the price that is set in VendMAX for the product.  You cannot change the price in the app.

1.2 Performing a Market Product Change

Follow these steps to perform a market product change on the app.

Step #1:    

Inventory the selection, by physically counting the selection.

When physically removing the old product from the market (taking the product back to the truck), enter the beginning inventory value into both the ‘Beg Inv’ and ‘Removed’ fields.

Step  #2

Tap on the product description (displayed in green lettering) you want to change.  In this case Fritos.

Step #3

There are several ways to choose the new product.

  • You can scroll down the product list.
  • You can find products by expanding/collapsing the product families.
  • Tap the search icon and enter a portion of the product description or product code to search for the product.
  • Tap the search icon and then tap the barcode icon, to use the device’s camera and scan the product’s barcode.
  • Use Eyoyo scanner and scan the product barcode

Step #4

After selecting the new product, choose whether the product change will be permanent or one-time.

Permanent means the machine will continue to carry the new product and the planogram will be permanently changed to the new product.

One-time means this is a temporary product change and the planogram will not be changed to the new product. 

The placement of the new product will default to the current product’s location.  If the current product is located in more than one row/col, you will be given the option to select where you want the new product to be located.

1.3 Counting a Market

When the POS is scheduled for a full inventory, all products in the market must be counted.  When one or more areas are scheduled for inventory, only the products belonging to the scheduled areas must be counted.

The best method for counting a market is to use a scanner.  Pair the scanner using the steps provided in the “Getting Started” section.   At the top of the product screen is the scanner status.  Open the 3-dot menu, and tap on “Connect to Scanner” when the product list shows the scanner as disconnected.  Verify the setting “Increment on Scan” is turned on.

Select the market area you are conducting the inventory on, and expand any product on the product list.  Tap into the Beginning Inventory field and begin scanning the area products.  As you scan, the app will automatically increment the beginning inventory count for the product you scan.   For example, scan Snickers 3 times and the inventory count increments to 3.  You can scan products in any order.

Products Not Inventoried

Once you are finished counting, open the 3-dot menu and select “Zero non-inventoried Items”.  This page will contain any remaining POS products which you have not counted.  Select the area you are counting and compare the non-counted list to the market.  Enter beginning inventory counts for products you accidently overlooked.

When all counts have been entered, tap the “Set Empty to Quantities to 0”.  This will set the beginning inventory for the remaining products to zero.

Blind Inventory Counts

There is a global setting in VendMAX which is used for counting markets.  Setting Blind Inventory Count to YES will hide the beginning inventory counts for products which are scheduled to be inventoried.  Setting Blind Inventory Count to NO will populate the beginning inventory and allow the driver to see current inventory values. 

1.4 Micro Market Scanning

The EYOYO scanner can be used for counting, adding, removing and spoiling products in the market POS.   The scanner must be BLE mode and is paired to the app using the instructions in “Getting Started”.

At the top of the product screen is the scanner status, which indicates when the scanner is connected.

When you want to use the scanner and the status shows it is disconnected, open the 3-dot menu and tap on “Connect Barcode Scanner”.

While you are in the 3-dot menu, make sure the setting “Increment by 1 on scan” is turned on.   This will allow you to repeatedly scan items to increment counts, instead of editing quantity fields.

Open any product and tap into the Beginning Inventory field.

Scan all products in the Market.  With every scan, the Beginning Inventory is incremented for the scanned product. 

Note: The app automatically navigates to the scanned product and increments the beginning inventory count.

When finished entering beginning inventories, tap into the Removed and Spoiled fields and scan those products.

Updated on January 16, 2020

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