Getting Started with the Simplifi mobile app

1.1 Prerequisites for Simplifi mobile app

Download the simplifi Mobile app from Android’s Google Play Store or the iPhone App Store.

NOTE: For VendMAX users reference the Simplifi mobile app & VendMAX Features Matrix to make sure you have the minimum software versions for the module you are using. Tap on this link to access the matrix: https://vendmaxhelp.com/knowledge-base/simplifi-mobile-features-matrix/

NOTE: For all mobile functions please enable Bluetooth functionality so you can pair the FOB, Barcode Scanner & Zebra Printers. Bluetooth needs to be turned on in your phone settings as well as the app settings as shown below.

Requirements:                                                                                                                              

• The user must be assigned to a valid route or be assigned service calls.
• In order to use the mobile app route functions, the user must have the permission “Mobile – simplifi route functions: Allow to Use” assigned to their security profile. 
• In order to use the mobile app service calls features, the user must have the permission “Mobile SVC: Allow to Use”.  Additional service call permissions control user functionality.
• There are two options to print delivery invoices:  1) A Zebra printer model ZQ520 can be used to print 4” thermal invoice.  2) The user can select to save 8.5X11 invoice to “.pdf” which can be printed to any connected printer.

1.2 Common Tools & Definitions

Using Apple Devices:

• Use the pencil to edit fields.

Using Android Devices:

• The android built‐in back button can be used to return to the previous screen.

1.3 Installation

1.3.1 Downloading the App

1. Go to the App Store (iPhone) or Google Play Store (Android) to download simplifi MOBILE app to the smartphone/device. 
2. Use the search feature and search for “Simplifi” or “Streamware”.
3. Tap on the simplifi MOBILE app and install.

1.4 Sign In

simplifi MOBILE is a licensed application, and the login credentials are defined within the Vending Management Software used with simplifi MOBILE. 

The VendMAX Employee and User table contains the username and password.  The mobile app uses the same username and password as the VendMAX handheld.

For VendMAX users, an operator code is required the first time the app is accessed on a smart device, and is provided by Crane Connectivity Solutions when the software is licensed.  Call Crane Connectivity Solutions Support team at (800) 628-8363 for your licensed operator code when you login for the first time.   

After entering the required fields, tap the LOGIN button to access the mobile app.

Simplifi MOBILE is the ideal app for route drivers, service technicians and managers.  When using simplifi MOBILE with route functions, be sure to sign in using the route credentials for a route which contains scheduled Points of Sale.   The first time you sign into the app, the mobile app will synchronize with your vending management software and load the route schedule and information for today’s date onto the app.  Depending upon the size of the route, this can take up to 2 minutes.  Once the app is loaded with the route schedule, tap on Start Day.

1.5 Main Menu

Tap the menu icon, located on the top left order of the screen, to access to the main menu.

Main Menu Options Route Schedule Section This section is for Route Drivers and handles filling and servicing vending, delivery and market POS.  Access to these options requires licensing and user permissions. Use My Route Schedule to view the scheduled POS for this route. Use End of Day to synchronize the app with VendMAX and prepare the next route schedule date. Service Calls Section This section is for the service department and handles assigning, resolving and creating service calls.  Access to these options requires licensing and user permissions. Use the menu items as a short-cut to viewing the calls dispatched to you, viewing all open calls, and viewing un-dispatched calls.

1.6 Pairing a Vending DEX Fob

In order to DEX a vending machine using the app, each route must have a Bluetooth dex fob which is paired to simplifi MOBILE. 

There are four approved DEX FOB’s that work with Simplifi Mobile. Reference the Hardware specification article for contact info:

https://vendmaxhelp.com/knowledge-base/hardware-requirements-for-vendmax-with-simplifi-mobile/

Do not purchase any other Bluetooth dex fobs on the market, as they are not certified. 

For best results when pairing the fob, set the fob about 10 inches away from the device.

The DEX fob must be paired using simplifi MOBILE app – DO NOT PAIR THE FOB UNDER BLUETOOTH SETTINGS.

For assistance, contact Crane Connectivity Solutions Support at support@craneconnectivity.com. Phone (800) 628-8363.

1.6.1 Pairing Process

1. Daily charging of the fob is recommended and will ensure a full charge.
2. Open simplifi MOBILE, and navigate to the menu at the top right of the screen.  From the menu, choose Settings.

• Choose DEX Settings

• Tap the red power button located in the middle of the base unit of the DexConnect fob. 

1.6.2 Pairing the Honeywell DEX FOB

1. You will need a “QR Reader” app to scan the code on the back of the FOB (DEX PAIRING CODE). The pin is the 6 digit number at the end of the line.
2. Make sure Bluetooth is turned on in mobile settings screen
3. Within Mobile app tap on settings>Dex Settings
4. Tap on DEXAdapter and DEX SPY.  The pairing request will show up.  Enter the code in the QR code. 

1.7 Disconnect LED Lights

The DexConnect fob has 4 LED lights.

Power/charge LED – illuminates when external power applied on power connector.   Orange while charging, green when charged. Note: color always appears green when viewed through blue case.

The 3 LEDs near the edge of the unit:

• Center green LED blinks when no BLE connection, steady when BLE connection
• Center green LED blinks when button pressed while unit is on, and stops blinking to indicate to release button to power off
• Blue LED (nearest the DB9 connector)  blinks when data is sent over BLE connection
• Red LED indicates low battery

1.8 Initializing the ZQ520 Printer

In order to print a delivery sale using the app, the printer must be initialized through the app.  Certified to work with the app is the Zebra ZQ520 (Model #ZQ52-AUE0000-00) rugged 4” thermal printer. This printer is available through any reliable source.  Do not attempt to use any other printer.

The printer must initialized using simplifi MOBILE app – DO NOT PAIR THE PRINTER UNDER BLUETOOTH SETTINGS. 

For assistance, contact Crane Connectivity Solutions Support at support@craneconnectivity.com. Phone (800) 628-8363.

1. Open simplifi MOBILE, and navigate to the menu at the top right of the screen.  From the menu, choose Settings.

• Tap on Initialize Printer.

• The printer will be initialized.

1.9 Initializing the EYOYO 1D Barcode Scanner

In order to scan products while servicing a POS or conducting inventory, the EYOYO scanner must be paired through the app.  Certified to work with the app is the EYOYO Model #2877 1D BLE Bluetooth scanner shown below. There are a variety of Eyoyo scanners, be sure to purchase the model shown below. This scanner is available through any reliable source.(i.e Amazon)  Do not attempt to use any other scanner.

When using the scanner for the first time you need to set up the scanner for Bluetooth BLE Mode by scanning the barcode as shown below. Reference the Scanner User Guide for the barcode.

Once the scanner is configured for BLE, you must pair the scanner in the Mobile app as shown below – DO NOT PAIR THE SCANNER UNDER BLUETOOTH SETTINGS.

Once you see the Lock icon next to the scanner tap on Connect.

For assistance, contact Crane Connectivity Solutions Support at support@craneconnectivity.com. Phone (800) 628-8363.